Service design is the holistic approach to orchestrating customer experiences across all the touchpoints as well as creating value for the service provider. System change, business impact, and quality of life were among the key topics in the conference.
The 2015 Design Exchange Boston, a conference hosted by AIGA, featured a talk and workshop led by one of Essential’s design researchers, Chris Parlato. Chris discussed the tendency of connected devices to be superfluous and the challenges of designing connected objects to produce meaningful change in modern society.
Naz spoke about the importance of design research and explained how her industrial design background has driven her interest in visual information strategies and experience mapping.
As a researcher with Master’s in Design for Sustainability, “Design for Social Innovation” has always been a huge part of my personal and professional life. My work is inspired by field leaders like Victor Papanek and Victor Margolin. Last week, I had the pleasure of attending an event “Learn. Leverage. Lead.” sponsored by Boston+Acumen.
Essential Co-Founder and Partner, Scott Stropkay and I (a design researcher at Essential), spoke with unique group of students at MIT’s D-Lab… Scott and I were asked to speak about the role of design research in the product development process and how it could be leveraged within the context of D-Lab’s mission.
My mother has been transcribing a series of my great-grandfather’s letters he wrote while living in China in the early 1920s. Each is an incredible time capsule reminding us of how much has changed in the last century.
Thought leaders from healthcare, retail, security, cleantech, automotive and industrial sectors gathered for Connected Things 2015, a half-day forum hosted by the MIT Enterprise Forum at the MIT Media Lab.
Essential’s Scott Stropkay and Bill Hartman co-wrote a chapter in the book, Designing for Emerging Technologies: UX for Genomics, Robotics, and the Internet of Things, on the growing influence and capabilities of robots in our work and personal lives.
Although I never owned a bike before and knew very little about fixing bikes, I had a very clear vision for the bike’s design and I was up for the challenge of bringing that vision to life. I found inspiration from bikes around the city, giving me a more clear design vision of the details, shape and fabrics used.
Richard Watson and iRobot’s Derek Verhoon presented the Roomba case study, sharing the complexities of designing a product that meets optimally at the intersection of three touchpoints; end-user needs, market factors and technological possibilities.