At the 20th: DMI Academic Design Management Conference, Design Researcher and Service Designer Naz Mirzai presented a compelling paper on changes in the practice of design research. In Design Research with Service Design Mindset: Co-Creating Stakeholders’ Experiences, she explains the importance of adopting a service design mindset, which can empower teams to effectively cover end-to-end stakeholder needs and experiences. Click below to read Naz’s paper, and visit DMI to read the rest of the Conference Proceedings.
